As a Customer Support Representative , you will play a key role in delivering an exceptional customer experience for a fast-growing CV creation platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping to ensure smooth daily operations and continuous service improvement.
You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
At Conectys , we’re not your typical BPO, we’re rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.
Your responsibilities:
- Support clients via phone, chat and email , ensuring a high-quality customer experience
- Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions
- Manage and follow up on customer inquiries and complaints efficiently
- Identify and escalate operational issues, discrepancies, or potential risks to management
- Gather customer insights and contribute to process and service improvements
Schedule : Monday – Friday (9:00-18:00 – flexible)
What will make you successful in the role:
- Min. C1 level of Polish, both written and spoken
- Min. B2 level of English, both written and spoken
- Strong attention to detail with confidence working with numbers and data
- Customer-focused, proactive team player with solid communication skills
Sounds good? Find out what you can get:
- Competitive salary package & meal vouchers
- The opportunity to work in a multi-cultural environment
- Private medical insurance
- Everything you want to read from Bookster
- Learning programs for your development
- Wellness activities for your well-being
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.